Support Center

You have the opportunity to view our reformers in person and test them extensively in one of our exclusive showrooms:

Schloss Tillysburg
Tillysburg 1
4490 St. Florian bei Linz Austria

Kitzbühel
Josef-Pirchl-Straße 10
6370 Kitzbühel, Austria

Mallorca
Camì Vell de Llucmajor, 112
07007 Palma, Spain

You are welcome to book an individual consultation appointment so that we can dedicate sufficient time to you and your project. Book a consultation appointment
Should you not be located near one of our locations, we naturally also offer virtual showroom appointments via FaceTime, Teams call, WhatsApp, or Zoom.

To ensure you can perform all exercises comfortably and without restriction,
a space of approximately 3.0 m in length and 1.5 m in
width is required for the reformer.
The head or rope end can be placed directly against a wall or piece of
furniture. At the foot end, however, sufficient space should be planned
so that accessories such as the jump board can be easily attached or adjusted.

The reformers of the Virtù Line are designed for a maximum user weight of 150 kg.

Depending on the version, our Reformer models feature different
spring configurations and, consequently, varying levels of resistance. The
number of springs can vary by model, which also allows the total load to be adjusted individually.
In principle, the following resistance values apply to our springs (measured at
an extension of 30 cm):

 strongest resistance ≈ 12.2 kg
 medium resistance ≈ 6.6 kg
 lightest resistance ≈ 4.1 kg

Since Reformer springs cannot be compared to classic weight plates, the resistance cannot be converted directly into fixed weight units.
The key factor is the progressive interaction between the spring combination and the spring board position, which allows for highly precise training control.

A tower or trapezoid upgrade is available for selected models. Compatibility
depends on the model.

Yes. Accessories such as jumpboards, boxes, or other items can be added at any time to compatible
models.

Clean the upholstery regularly with a soft, slightly damp cloth and a mild, pH-neutral cleaner. Avoid aggressive or alcohol-based products.
The frame and metal parts can be wiped down with a microfiber cloth. The rails should be kept free of dust and hair so that the carriage glides smoothly. Use lubricants only when necessary and in accordance with the manufacturer's instructions.
Check springs and ropes regularly for wear and replace them if necessary.
The reformer should be kept in a dry, well-ventilated room away from direct
sunlight.

Yes. The reformer is suitable for both beginners and advanced users, as
the resistance can be adjusted individually.

No. Basic knowledge is helpful, but not strictly required. Especially at the
beginning, we recommend an introduction or guided sessions.

For visible progress, 2–3 sessions per week are recommended. However, even one session per week can have positive effects.

To maintain material quality over the long term, Pilates accessories should not be exposed to direct sunlight for extended periods.
Pilates mats, weights, and ankle weights can be easily cleaned with a damp cloth.

Beginners benefit from light weights, a Pilates ring, or a soft ball to
support body awareness. Advanced practitioners use heavier
weights, stronger resistance, or unstable surfaces for intensification.

Which variant is better suited depends on your training focus and personal preference.
Wrist and ankle weights are worn directly on the wrists or ankles and are particularly practical for Reformer training, as they allow for freedom of movement and do not place additional strain on the hands.
Hand weights usually offer more weight and therefore provide a stronger training stimulus – ideal if you want to specifically increase strength and intensity.

Pilates rings, soft balls, and light wrist or ankle weights are particularly effective at activating the deep abdominal and core muscles.

Resistance bands, soft balls, and rollers are ideal for improving
flexibility and releasing tension.

Depending on the product, our accessories are made of PVC, neoprene, foam or coated metal.

Yes. The surfaces are grippy, non-slip, and designed for use during intensive training sessions.

Yes. The accessories are designed for regular use in the studio. You can find the warranty terms on the page Warranty & Guarantee.

Our Virtù Line reformers are available in a carefully curated selection of timeless
color variants. Production takes place in scheduled series and undergoes a multi-stage quality process to ensure high precision, material quality, and harmonious color coordination.
Delivery is made within 12 weeks of conclusion of the contract (for payment in advance, of receipt of payment) – for all models, colours and versions. If your equipment is ready for dispatch earlier, we will deliver correspondingly earlier; we will inform you of the exact delivery date in our order confirmation.

Unless expressly agreed otherwise, delivery is generally made to the curbside.
This means that the shipping company will deliver the goods to the nearest freely
accessible curb at the specified delivery address. Further transport into the building, to specific floors, or to the designated training room is not included.
Please therefore ensure that you have organized appropriate assistance for carrying or moving the reformer, unless a separate installation service has been agreed upon.

Please ensure that there is sufficient space for the appliance prior to delivery and that the intended location is easily accessible. Measure doors, hallways, stairwells, or elevators in advance to guarantee trouble-free installation.
Also, make sure that the floor is level and capable of supporting the weight, and that any obstacles have been removed.
In the case of curbside delivery, you should arrange for assistance with moving the item indoors if necessary.

Assembly is generally straightforward and, depending on the model, can be completed in a short time.
A detailed installation manual is included with every device.
For larger projects, we are of course happy to assist you with
professional installation.

Depending on the model, the item is delivered pre-assembled or requires a few assembly steps.
Details can be found in the respective assembly instructions.

In principle, yes. We would be happy to check
the conditions on-site and prepare an
individual quote for the installation.

Please contact us via the contact form so that we can coordinate the details and costs with you in a transparent manner.

For comfortable and unrestricted use, we recommend planning for an area of at least 3.0 m in length and 1.5 m in width.
The head or pulley end can be positioned close to a wall. However, there should be sufficient clearance at the foot end to perform movements fully and to easily use optional accessories such as a jump board.

An even, stable and load-bearing surface is ideal, as it allows for smooth training.
Suitable options include parquet, vinyl, tile or short-pile carpet. For delicate floors, we recommend an additional protective mat to prevent pressure marks or scratches.
It is important that the floor is non-slip and free of unevenness so that the reformer stands stably and can glide precisely.

We offer you a selection of convenient and secure payment methods.
Depending on what is available to you, you can use the following payment methods:

 Credit card: Visa, MasterCard, American Express, Maestro, UnionPay
 PayPal
 Apple Pay
 Google Pay
 Klarna
 Shop Pay

These options are available for selection at checkout so that you can use the payment method that is most comfortable for you.

We offer flexible payment options for studio and project clients in Austria,
Germany, and Switzerland. Financing and leasing are offered exclusively to businesses within the meaning of Section 1 of the Austrian Commercial Code (UGB) (B2B), not to consumers.

Standard Model:
50% deposit upon ordering, 50% prior to delivery.

0% Financing (businesses only):
40% deposit, remaining balance in interest-free installments over up to 60 months
(subject to approval and dependent on order volume).

Leasing (businesses only):
Individual terms and installment models, subject to positive credit assessment.

Delivery is made within 12 weeks (see shipping terms); terms depend on the order volume.
We would be happy to advise you individually via our contact form

Yes. Upon receipt of your payment, you will receive written confirmation via email.

Yes, early repayment is generally possible with financing models. We will clarify the details individually as part of the agreement.

In principle, billing is carried out in euros. For international projects, we are happy to review alternative currencies upon request.
For customers in Switzerland, billing in Swiss francs (CHF) is, of course, possible.

Yes. Provided a valid VAT ID number is held and the requirements are met, an
intra-Community supply without Austrian VAT is possible.

Of course! You will receive a proper invoice showing the value-added tax or the corresponding tax identification.

You can find the detailed return and
exchange policies via the link below.
Please note the respective conditions for the individual product categories.
Right of Withdrawal
Returns

Click on the link below to view The Virtù Line's warranty policy:
Warranty

Reformer Pilates adds an effective, versatile and aesthetically refined training concept to your offering. The method combines strength, mobility and precision and appeals to beginners and advanced users alike.
For your facility, this means:

Differentiation from competitors
Greater value of your offering
Reaching additional target groups
Additional revenue potential through premium formats

Reformer Pilates stands for quality, control and precision – an
added value that strengthens your positioning in the long term.

The number depends on room size, safety clearances, and your course concept.
We would be happy to assist you with the optimal planning of your space.
Contact form

Yes. We advise you on the arrangement of equipment, pathways, and spatial effect in order to
optimally combine functionality and aesthetics.

Reformer Pilates can be positioned as a premium service, allowing for
attractive class models with high utilization rates. Profitability depends on the concept and the pricing structure.

This offering is suitable for beginners, ambitious athletes and quality-conscious premium target groups.

Reformer Pilates can be used as a standalone class format, as a personal training service or as a supplement to existing fitness programmes.

Yes. We support you with the structured implementation and, if necessary, with the development of a suitable training concept. Contact form

The reformers are designed for regular use and are low-maintenance. Regular visual inspections as well as the replacement of wear parts ensure long-term performance. We recommend maintenance once a year for studio use.

Upon request, we offer individual service and maintenance solutions, tailored to your facility and intensity of use. Contact form

The respective suitability for studio use is indicated accordingly in each model's
product description. In principle, almost all reformers in the Virtù Line are designed for professional studio use.
Excluded are foldable models as well as specially developed children's models, which are primarily intended for private use.

For getting started, we recommend a balanced number of reformers,
jumpboards, boxes, as well as basic accessories such as rings, balls, and
weights. The exact equipment depends on your class concept and the
size of the room.

Yes. Depending on the model, a wide range of color variations (approx. 28 colors) is available to ensure your studio is visually consistent and brand-compliant.

Yes. Our concepts are scalable, so that additional devices or expansions can be integrated at any time.

Depending on the room size and layout, 6–15 participants are considered optimal to maintain a balance between quality, support, and cost-effectiveness.

Yes. We support you with the conceptual orientation, equipment selection, and spatial effect in order to position your studio in the market in a high-quality and clearly differentiated manner.

Yes. For larger order quantities or comprehensive studio projects, we offer individual project terms.
We would be happy to create a customized quote for you, tailored to the scope, model selection, and overall project. Contact form

Ideal are quiet, well-ventilated rooms with sufficient space for controlled
movements and clear walkways. Suitable options include existing fitness rooms,
wellness areas or separate boutique training rooms.
A level, load-bearing floor and a harmonious integration into the overall concept of your facility – both functionally and aesthetically – are essential.

Reformer Pilates adds a modern, exclusive training format to your fitness offerings and positions your establishment as a premium health and lifestyle destination.

Through personal training sessions, exclusive courses, or private classes in the spa area, the offering can be clearly communicated as a premium service with added value
.

Yes. Reformer Pilates is an ideal complement to spa and retreat concepts and integrates harmoniously into existing wellness offerings.

Yes. Depending on the room size, a reformer can also be integrated into private gyms or selected suites.

Reformers operate very quietly and are therefore also suitable for wellness or spa areas.

A high-quality training offering can increase guest satisfaction, reach new
target groups and strengthen the appeal of the property in the long term.

For use in a practice, we recommend our studio-grade models; suitability is stated in each product description. The reformers from The Virtù Line are training equipment and not medical devices. The type and extent of use is decided by the treating therapist.

The reformer is a versatile piece of training equipment. Guided movements and individually adjustable spring resistance allow controlled training. Strength building, mobilisation, stabilisation as well as coordination and posture training can be flexibly adapted to the respective training goal.

Typical focus areas are core stability, posture, flexibility, coordination and gradual strength building.

Yes. We recommend professional instruction in reformer training. Use and extent in practice are decided by the treating professional.

A high-quality training program signals appreciation, innovative strength, and
health consciousness – important factors for employer branding and recruiting.

Yes. Short, structured units can be ideally integrated during breaks or after work.

Yes. With proper use and clear instruction, independent training is easily possible.